Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Job Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Diagnoses and resolves product performance problems, performs maintenance and repair services, and ensures customer satisfaction by advising on preventive maintenance.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Skills & Requirements
Must-have
on-site installation and repair
hardware software networking troubleshooting
customer satisfaction focus
proactive issue prevention
technical resource management
collaboration with internal teams
Nice-to-have
third-party product knowledge
internal technical training delivery
equipment calibration services
lead qualification experience
Key Requirements
Bachelor's or Master's Degree or equivalent
Post-graduate, certification, and/or license may be required
Minimal to no prior relevant work experience
Consent to participate in credentialing requirements