Application Support Technician

Ascendpartnerservices

Remote
Remote
Tier-2 and tier-3 support
Application security access
Windows os proficiency
Ascendpartnerservices is seeking an Application Support Technician to enhance their accounting software systems, providing critical Tier-2 and Tier-3 support. The ideal candidate should have extensive experience in IT support, particularly with accounting applications, and a strong customer service focus

Job Summary

  • The Application Support Technician will play a vital role in supporting and enhancing the software systems that power Ascend’s accounting operations.
  • Provide Tier-2 and Tier-3 support for accounting and business applications, acting as a subject matter expert across the application stack.
  • Deliver outstanding customer service across internal and partner firm users, with a consistent focus on responsiveness, clarity, and resolution.

Matching Summary

Match Score: 85

Ascendpartnerservices is seeking an Application Support Technician to enhance their accounting software systems, providing critical Tier-2 and Tier-3 support. The ideal candidate should have extensive experience in IT support, particularly with accounting applications, and a strong customer service focus.

Skills & Requirements

Must-have

  • Tier-2 and Tier-3 support
  • application security access
  • Windows OS proficiency
  • Powershell Scripting knowledge
  • Active Directory and Entra ID
  • ITIL change management process

Nice-to-have

  • client-focused support
  • proactive approach
  • knowledge sharing
  • teamwork and celebration

Key Requirements

  • 5+ years of infrastructure support experience
  • Degree preferred along with certifications
  • Proficiency in Windows Active Directory, Entra ID, and Azure
  • Experience with Intune for MDM
  • Familiarity with ITIL frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter