Service Delivery Coordinator

Liebherr Machines Bulle SA

Gatwick, United Kingdom
On-site
Order book management
Customer communication
Service scheduling and coordination
The role contributes to the success of Liebherr – Great Britain Ltd by supporting the effective delivery of service and repair activities through day-to-day coordination of customer orders, schedules, and reporting

Job Summary

  • The role contributes to the success of Liebherr – Great Britain Ltd by supporting the effective delivery of service and repair activities through day-to-day coordination of customer orders, schedules, and reporting.
  • Your Responsibilities include Order Book Management, Customer Communication & Reviews, Scheduling & Coordination, Reporting & KPIs, Issue Escalation, Administrative Support, Process & Continuous Improvement, and Compliance & Governance.
  • The successful candidate will require previous experience in a similar role within the construction industry and possess highly developed customer service skills.

Matching Summary

The role contributes to the success of Liebherr – Great Britain Ltd by supporting the effective delivery of service and repair activities through day-to-day coordination of customer orders, schedules, and reporting.

Skills & Requirements

Must-have

  • Order book management
  • Customer communication
  • Service scheduling and coordination
  • Service delivery reporting
  • Issue escalation to Service Delivery Lead
  • Administrative support for service delivery

Nice-to-have

  • Process and continuous improvement
  • Compliance and governance
  • Flexible approach to work
  • Work effectively in a pressurised environment

Key Requirements

  • Previous experience in a similar role within the construction industry
  • Highly developed customer service skills
  • Good communicator at all levels
  • High attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter