Service Delivery Manager, Multipro Property Solutions

Multipro Property Solutions

Base: $58,000 - $68,000; bonus/equity: 10% annual ...
Onsite
Manage independent contractors
Oversee field operations
Ensure quality and safety standards
You’ll be responsible for the day-to-day delivery of Make Ready and Repair & Maintenance services across a designated portfolio of apartment communities

Job Summary

  • You’ll be responsible for the day-to-day delivery of Make Ready and Repair & Maintenance services across a designated portfolio of apartment communities.
  • Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.
  • Comprehensive Benefits: Health Benefits, 401k with company match, Flexible Time Off, and Professional Development.

Matching Summary

You’ll be responsible for the day-to-day delivery of Make Ready and Repair & Maintenance services across a designated portfolio of apartment communities.

Salary

Base: $58,000 - $68,000; Bonus/Equity: 10% annual target bonus; Benefits: Medical, dental, vision, 401k match, flexible time off

Skills & Requirements

Must-have

  • Manage independent contractors
  • Oversee field operations
  • Ensure quality and safety standards
  • Daily service delivery and site management
  • Service operations experience
  • Work order management system

Nice-to-have

  • Thrive in the field
  • Problem-solving in real time
  • Customer-focused commitment
  • Relationship builder
  • Calm under pressure

Key Requirements

  • 5+ years managing services
  • High school diploma or GED required
  • Bilingual (English/Spanish) highly preferred
  • Valid driver’s license
  • Ability to travel within assigned territory

Work Rights

Not specified

Tailored Resume

Cover Letter