North Asia Customer Quality Lead

Carrier

**
5 years quality management experience
Iso 9001 and iatf 16949 knowledge
Fluency in english and chinese languages
** Carrier is seeking a North Asia Customer Quality Lead to bridge customer needs with technical quality standards, focusing on enhancing customer satisfaction and brand reputation while reducing warranty costs. The ideal candidate will possess experience in quality management and a strong technical background, particularly in ISO certification standards. **

Job Summary

  • This role serves as the vital link between technical quality benchmarks and customer needs to maximize satisfaction.
  • The position shifts focus from reactive detection to proactive prevention by using data intelligence to stop quality issues at the source.
  • As a functional lead, you will provide technical direction and standardize audit processes for Customer Quality Site Leads across North Asia.

Matching Summary

Match Score: 75

** Carrier is seeking a North Asia Customer Quality Lead to bridge customer needs with technical quality standards, focusing on enhancing customer satisfaction and brand reputation while reducing warranty costs. The ideal candidate will possess experience in quality management and a strong technical background, particularly in ISO certification standards. **

Skills & Requirements

Must-have

  • 5 years quality management experience
  • ISO 9001 and IATF 16949 knowledge
  • Fluency in English and Chinese languages
  • SPC, FMEA, and root cause analysis skills
  • Team leadership across North Asia region

Nice-to-have

  • Strong analytical and high pressure resistance
  • Meticulous results-oriented mindset
  • Experience bridging Operations and Commercial teams
  • Data intelligence for predictive quality

Key Requirements

  • Bachelor's degree in Mechanical, Electrical, or Manufacturing Engineering
  • Minimum 5 years relevant quality management experience
  • Proven track record in team leadership within China
  • Mobility required for up to 20% travel

Work Rights

Not specified

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