Customer Support Specialist Ii - Carrier Detention Escalations

Uberfreight

Monterrey, Mexico
Salary type: salary; base: not specified; bonus/eq...
On-site
Bilingual spanish english proficiency required
Resolve carrier detention escalations
Analyze gps data and pod times
Uber Freight is seeking a Customer Support Specialist II for Carrier Detention Escalations in Monterrey, Mexico. This on-site role requires bilingual proficiency in English and Spanish, along with experience in customer interaction and a relevant degree

Job Summary

  • This role supports detention processing for carriers moving loads for the brokerage.
  • The candidate will act as a subject matter expert to educate carriers on system and detention policies.
  • The team enforces the Uber Freight carrier detention policy with final say on all requests.

Matching Summary

Match Score: 85

Uber Freight is seeking a Customer Support Specialist II for Carrier Detention Escalations in Monterrey, Mexico. This on-site role requires bilingual proficiency in English and Spanish, along with experience in customer interaction and a relevant degree.

Salary

Salary type: Salary; Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual Spanish English proficiency required
  • Resolve carrier detention escalations
  • Analyze GPS data and POD times
  • Process approximately 8 solves per hour

Nice-to-have

  • Adapt quickly in dynamic environments
  • Strong analytical problem-solving skills
  • Generate ideas for process efficiency
  • Excellent written communication abilities

Key Requirements

  • Bachelor's degree in Finance or Business Administration
  • Minimum 1 year customer interaction experience
  • Advance bilingual proficiency in Spanish and English

Work Rights

Not specified

Tailored Resume

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