Sr. Manager, Workforce Optimization

Comcast Business

Illinois, US
Base: $97,816.22 - $146,724.32; bonus/equity: not ...
Workforce management strategy
Forecasting and scheduling
Real-time performance monitoring
The Senior Manager of Workforce Management leads enterprise-level workforce and call routing strategy across a multi-site environment to optimize service delivery

Job Summary

  • The Senior Manager of Workforce Management leads enterprise-level workforce and call routing strategy across a multi-site environment to optimize service delivery.
  • This role blends strategic thinking with hands-on leadership, using advanced analytics and complex modeling.
  • The position requires the ability to translate complex data into clear insights and drive innovation in workforce strategy.

Matching Summary

The Senior Manager of Workforce Management leads enterprise-level workforce and call routing strategy across a multi-site environment to optimize service delivery.

Salary

Base: $97,816.22 - $146,724.32; Bonus/Equity: Not specified; Benefits: Best-in-class benefits provided

Skills & Requirements

Must-have

  • Workforce Management strategy
  • Forecasting and scheduling
  • Real-time performance monitoring

Nice-to-have

  • Cross-functional partnership
  • Innovative workforce solutions
  • Strong leadership skills

Key Requirements

  • Bachelor's Degree preferred
  • 7-10 years relevant work experience

Work Rights

Not specified

Tailored Resume

Cover Letter