Technical Customer Care Specialist Ii (dealer.com)

Cox Automotive Corporate Services LLC

Base: $20.10 - $30.10ph; bonus/equity: eligible fo...
Fully remote
3 years experience or degree
Flexible work hours availability
Strong problem-solving capabilities
Cox Automotive is seeking a Technical Customer Care Specialist II for a fully remote position. The ideal candidate will have technical troubleshooting skills and previous customer support experience to assist customers with product and service inquiries

Job Summary

  • This fully remote position requires availability Monday through Saturday between 8am-8pm Eastern Standard Time with rotational Saturdays.
  • The role involves handling escalated technical support requests, researching problem sources, and documenting resolutions for assigned customer bases.
  • Employees are eligible for a minimum of sixteen hours of paid time off every month plus seven paid holidays annually.

Matching Summary

Match Score: 85

Cox Automotive is seeking a Technical Customer Care Specialist II for a fully remote position. The ideal candidate will have technical troubleshooting skills and previous customer support experience to assist customers with product and service inquiries.

Salary

Base: $20.10 - $30.10/hour; Bonus/Equity: Eligible for commission and incentive programs; Benefits: Minimum 16 hours PTO monthly, 7 paid holidays, health care, 401(k)

Skills & Requirements

Must-have

  • 3 years experience or degree
  • Flexible work hours availability
  • Strong problem-solving capabilities
  • Excellent verbal and written communication

Nice-to-have

  • HTML and CSS troubleshooting experience
  • Salesforce CRM case logging experience
  • Genesys Pure Cloud interaction systems
  • Root cause analysis skills

Key Requirements

  • High School Diploma/GED with 3 years experience OR any degree with 1 year experience OR 5 years experience
  • Must be authorized to work in the United States without sponsorship
  • Clear pre-employment drug test (marijuana not tested)

Work Rights

Must be authorized to work in the US without sponsorship

Tailored Resume

Cover Letter