Senior Associate Quality Assurance

NTT DATA

**
Hands-on experience managing erp platforms
Experience with middleware technologies
Proficiency in servicenow ticketing tools
** NTT DATA is seeking a Senior Associate Quality Assurance to ensure the optimal performance of packaged application technologies like ErP and Middleware. The role involves second-line support, incident resolution, change management, and collaboration with various teams, emphasizing a proactive approach to client service and operational excellence in a hybrid work environment. **

Job Summary

  • The primary mission is to ensure clients' packaged application technologies like ErP and Middleware are always in top shape through proactive monitoring and resolution.
  • You will play a crucial role in handling second-line support, resolving medium complexity incidents without breaching service level agreements.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100, offering opportunities to work with AI, cloud, and digital infrastructure innovations.

Matching Summary

Match Score: 75

** NTT DATA is seeking a Senior Associate Quality Assurance to ensure the optimal performance of packaged application technologies like ErP and Middleware. The role involves second-line support, incident resolution, change management, and collaboration with various teams, emphasizing a proactive approach to client service and operational excellence in a hybrid work environment. **

Skills & Requirements

Must-have

  • Hands-on experience managing ErP platforms
  • Experience with Middleware technologies
  • Proficiency in ServiceNow ticketing tools
  • Ability to handle second-line support incidents
  • Knowledge of change management processes

Nice-to-have

  • Experience coaching Service desk L1 teams
  • Ability to work across different cultures
  • Capacity to maintain positive outlook under pressure
  • Skills in trend analysis for continuous improvement
  • Experience supporting disaster recovery functions

Key Requirements

  • Bachelor's degree in information technology or computing
  • Equivalent work experience to degree requirement
  • Moderate experience in managed services environments

Work Rights

Not specified

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