The Guest Services Lead is responsible for overseeing staff, coordinating programs, and ensuring the highest level of customer service and satisfaction at El Paso Water Parks
Job Summary
The Guest Services Lead is responsible for overseeing staff, coordinating programs, and ensuring the highest level of customer service and satisfaction at El Paso Water Parks.
This role requires managing daily operations including cash handling, ticket sales, and enforcing strict sanitation and safety guidelines such as OSHA requirements.
Candidates must be able to work extended and irregular hours including nights, weekends, and holidays while maintaining a friendly and fun environment for all guests.
Matching Summary
The Guest Services Lead is responsible for overseeing staff, coordinating programs, and ensuring the highest level of customer service and satisfaction at El Paso Water Parks.
Skills & Requirements
Must-have
Cash handling and reconciliation duties
Enforce OSHA and safety standards
Work outdoors in various weather conditions
Flexible schedule including nights weekends holidays
Problem solve and react quickly to guests needs
Nice-to-have
Bilingual English and Spanish preferred
Experience operating POS system
Computer knowledge and typing skills
Strategic sales initiative implementation
Positive attitude and professional appearance
Key Requirements
Must be 16 years of age or older
Current Food Handler's certificate required
1-2 years in customer service field
Working towards High School Diploma or GED preferred