Avp, Global Contact Centre Enablement

Manulife

Halifax, Nova Scotia, Canada
Base: $129,800.00 cad - $241,200.00 cad; bonus/equ...
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10+ years leadership in contact centers
Experience with risk and quality frameworks
Strategic planning for global operations
** Manulife is seeking an AVP, Global Contact Centre Enablement to lead and implement a cohesive enablement strategy across its Global Contact Center. The ideal candidate will have extensive experience in contact center operations, risk management, and transformation in a complex, regulated environment. **

Matching Summary

Match Score: 75

** Manulife is seeking an AVP, Global Contact Centre Enablement to lead and implement a cohesive enablement strategy across its Global Contact Center. The ideal candidate will have extensive experience in contact center operations, risk management, and transformation in a complex, regulated environment. **

Salary

Base: $129,800.00 CAD - $241,200.00 CAD; Bonus/Equity: Incentive programs tied to performance; Benefits: Health, dental, pension, and wellness benefits included

Skills & Requirements

Must-have

  • 10+ years leadership in contact centers
  • Experience with risk and quality frameworks
  • Strategic planning for global operations
  • Team leadership across geographies
  • Regulatory compliance knowledge

Nice-to-have

  • Bilingual English and French proficiency
  • AI and digital transformation experience
  • Insurance or banking product knowledge
  • Systems thinking capabilities
  • Executive communication skills

Key Requirements

  • 10+ years progressive leadership experience
  • Enterprise-level governance experience
  • Ability to lead large dispersed teams
  • Deep understanding of contact center models
  • Proficiency in English and French (asset)

Work Rights

Not specified

Tailored Resume

Cover Letter