Customer Success Manager

Mackaymatthewslab

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution expertise
Change management practices
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and strategic growth

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and strategic growth.
  • Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, offering trust, tools, and support for long-term employee growth.
  • The role offers a flexible work approach combining in-person and remote work, with a focus on building strong customer and internal partnerships.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, retention, and strategic growth.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution expertise
  • Change management practices
  • CRM and customer success tools
  • Account management and strategic planning
  • Executive level relationship building
  • Renewals and contract negotiation

Nice-to-have

  • Executive presence and communication
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Strategic customer interactions
  • Collaborative team environment
  • Flexible work schedule

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with change management
  • 2+ years using CRM and customer success tools
  • 2+ years account management experience
  • 3+ years collaborating with executive customers
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter