Champions the voice of the customer as a member of the Site Leadership Team and works with the team to instill customer advocacy within the facility
Job Summary
Champions the voice of the customer as a member of the Site Leadership Team and works with the team to instill customer advocacy within the facility.
Develops and manages sales goals for Factory Direct Customers and coordinates with Customer Operations at other facilities to develop cross-facility sales opportunities.
Provides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities and drives team performance towards key metric targets.
Matching Summary
Champions the voice of the customer as a member of the Site Leadership Team and works with the team to instill customer advocacy within the facility.
Skills & Requirements
Must-have
Customer advocacy within facility
Customer production meetings
Customer requirements and grow sales
Customer relationships
Annual and monthly forecasting
Customer Operations Processes execution
Customer Operations Team leadership
Nice-to-have
Common set of values
Unifies, embraces uniqueness
Long-term success
Pay-for-performance philosophy
Team performance towards key metric targets
Key Requirements
Adheres to Integer’s Values and all safety, environmental, security and quality requirements
Ensures adherence to all ISO Certification requirements