Customer Investigations Agent

Worldpay Inc

Manchester, United Kingdom
Not specified; not specified; competitive salary +...
Hybrid
Proficient in ms office excel
Strong analytical skills required
Ability to prioritize workload effectively
This role involves investigating customer queries regarding debt balances and resolving issues through internal partners

Job Summary

  • This role involves investigating customer queries regarding debt balances and resolving issues through internal partners.
  • The position offers a hybrid working model with three days at home and two days in the Manchester office.
  • Candidates will provide education to stakeholders to prevent repeat queries and improve operational efficiencies.

Matching Summary

This role involves investigating customer queries regarding debt balances and resolving issues through internal partners.

Salary

Not specified; Not specified; Competitive salary and benefits

Skills & Requirements

Must-have

  • Proficient in MS Office Excel
  • Strong analytical skills required
  • Ability to prioritize workload effectively

Nice-to-have

  • Understanding of payment processing systems
  • Experience with banking or debt collections
  • Passion for attention to detail

Key Requirements

  • Customer service experience
  • High level of analytical skills
  • Strong written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter