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Sailpoint Technologies Inc is seeking a Program Manager for Research & Customer Insights to lead strategies that optimize the customer journey through data-driven analysis and cross-functional collaboration. The successful candidate will be responsible for customer journey mapping, developing research programs, and leveraging technology to enhance customer experiences.
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Job Summary
Drive the strategy and execution of holistic research and analysis to optimize the customer journey.
Own the analysis of customer touchpoints across the full lifecycle to uncover gaps, opportunities, and value at each stage.
Develop, track, and report on KPIs, build data pipelines, and translate insights into actionable strategies that shape customer success delivery.
Matching Summary
Match Score: 75
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Sailpoint Technologies Inc is seeking a Program Manager for Research & Customer Insights to lead strategies that optimize the customer journey through data-driven analysis and cross-functional collaboration. The successful candidate will be responsible for customer journey mapping, developing research programs, and leveraging technology to enhance customer experiences.
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Skills & Requirements
Must-have
Customer Journey Mapping & Optimization
Data-Driven Insights & Reporting
Strategic Research Program Development
Cross-Functional Leadership
AI & Technology Innovation
Nice-to-have
Predictive modelling for CX metrics
Proactive curiosity about AI in research
Key Requirements
3-5 years of experience in CX strategy, service design, or mixed-methods research
Proven track record of leading quantitative and qualitative projects
Proficiency with enterprise CX tools and CRM systems
Bachelor's or Master’s degree, or equivalent experience