Real-time assistance with bookings and recommendations
Coordination of reservations through digital systems
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms
Job Summary
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.
This role supports pre-arrival engagement, coordinates dining, spa, transportation, and activity reservations, and collaborates closely with various hotel teams to ensure seamless guest experiences.
Four Seasons offers a competitive salary, comprehensive benefits, excellent training and development opportunities, employee discounts worldwide, and complimentary meals and dry cleaning.
Matching Summary
The Digital Concierge serves as the virtual front line of guest engagement, delivering seamless, intuitive, and highly personalized service through digital platforms.
Skills & Requirements
Must-have
guest inquiries management via digital platforms
real-time assistance with bookings and recommendations
coordination of reservations through digital systems
high digital literacy with hotel systems and CRM
fluency in English and Italian
flexibility to work shifts and holidays
Nice-to-have
anticipatory luxury service mindset
strong written communication skills
collaboration with multiple hotel departments
passion for creating memorable guest experiences
problem-solving skills
knowledge of local attractions
Key Requirements
previous experience in luxury hospitality guest services