Lead the delivery and operationalisation of Snowflake as the core data and management information platform across Capita’s Citizen Contact operations
Job Summary
Lead the delivery and operationalisation of Snowflake as the core data and management information platform across Capita’s Citizen Contact operations.
Design and deliver scalable MI and analytics solutions that support operational performance and transformation outcomes, enabling data-led decision-making.
This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back office operations, helping to bring to life a new, AI-enabled, data-driven service model.
Matching Summary
Lead the delivery and operationalisation of Snowflake as the core data and management information platform across Capita’s Citizen Contact operations.
Skills & Requirements
Must-have
hands-on Snowflake delivery
operational environments
management information and analytics at scale
cloud-based data platforms
translate operational requirements
data engineering, analytics, operational stakeholders
Nice-to-have
contact centre environments
large-scale operational environments
data visualisation tools
advanced analytics techniques
complex delivery environments
Key Requirements
Strong, hands-on experience delivering and using Snowflake
Proven experience delivering management information and analytics
Strong SQL skills
Experience working with cloud-based data platforms
Ability to work across data engineering, analytics and operational stakeholders