The role of the Client Service Manager is to sustain, deliver and grow the core IQVIA Information business with clients aligned to them
Job Summary
The role of the Client Service Manager is to sustain, deliver and grow the core IQVIA Information business with clients aligned to them.
This includes full service responsibility for a selection of clients; relationship building, driving client satisfaction and implementing a consistent service agenda.
The Client Service Manager will become a trusted advisor to clients through building relationships with key stakeholders through face to face interaction, fully understanding customers businesses and being able to recommend the most appropriate solutions from IQVIA’s Information assets.
Matching Summary
The role of the Client Service Manager is to sustain, deliver and grow the core IQVIA Information business with clients aligned to them.
Skills & Requirements
Must-have
Client service excellence
Relationship building with stakeholders
Account management experience
Client service problem solving
Pharmaceutical industry knowledge
Microsoft Office proficiency
Nice-to-have
Trusted advisor to clients
Proactive service excellence
Strategic customer plans
Self-motivated and driven
Key Requirements
Relevant account management/service experience
Proven track record in client partnership
Demonstrable client service problem solving skills
Broad knowledge of pharmaceutical industry issues
Ability to create and execute strategic customer plans
Excellent written and verbal communication skills
Competent in Microsoft Office (Word, PowerPoint, Excel)