IT Service Manager

SINGAPORE TELECOMMUNICATIONS LIMITED

Singapore, Singapore
End-to-end service delivery management
Incident, problem, and change management
Security protocols compliance
Act as the primary Service Manager for customers using security and access control solutions ensuring compliance with agreed SLAs

Job Summary

  • Act as the primary Service Manager for customers using security and access control solutions ensuring compliance with agreed SLAs.
  • Coordinate incident, problem, and change management activities related to security systems such as access control and CCTV.
  • Conduct monthly service and network performance reviews including presentation of availability reports and development of improvement plans.

Matching Summary

Match Score: 85

Act as the primary Service Manager for customers using security and access control solutions ensuring compliance with agreed SLAs.

Skills & Requirements

Must-have

  • End-to-end service delivery management
  • Incident, Problem, and Change Management
  • Security protocols compliance
  • Network protocols OSPF BGP knowledge
  • WAN technologies MPLS VPN SD-WAN

Nice-to-have

  • Root Cause Analysis experience
  • Vendor coordination skills
  • Customer onboarding support
  • Regulated environment exposure
  • Continuous improvement initiatives

Key Requirements

  • Diploma or Degree in Computer Science or Engineering
  • 2-3 years experience in telecommunications industry
  • Experience in service delivery roles

Work Rights

Not specified

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