Consumer Advocacy Representative

Case Law Reporter

2+ years call center experience
Bachelor's degree or 2 years college
Strict adherence to sops
This role serves as the primary point of contact for consumers via telephone to assist with filing disputes and analyzing reports

Job Summary

  • This role serves as the primary point of contact for consumers via telephone to assist with filing disputes and analyzing reports.
  • Candidates must strictly follow standard operating procedures while authenticating consumer identity to ensure data privacy and security.
  • The position requires working on shifting schedules including Philippine holidays and overtime when necessary.

Matching Summary

This role serves as the primary point of contact for consumers via telephone to assist with filing disputes and analyzing reports.

Skills & Requirements

Must-have

  • 2+ years call center experience
  • Bachelor's degree or 2 years college
  • Strict adherence to SOPs
  • PII/SPII security authentication
  • CRM data entry accuracy

Nice-to-have

  • US Insurance industry background
  • Customer escalation handling
  • Business writing skills
  • Enterprise AI tool proficiency
  • Positive attitude in fast pace

Key Requirements

  • 2 years minimum call center experience
  • Bachelor's degree or 2 years college completed
  • No attendance issues
  • Willingness to work shifting schedules

Work Rights

Not specified

Tailored Resume

Cover Letter