Not specified; not specified; competitive salary +...
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5+ years business analyst experience
Strong itil and it service delivery knowledge
Hands-on freshservice platform experience
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Flowserve Corporation is seeking a Senior Business Analyst to enhance IT service delivery processes within their Digital Workspace Services team. The role requires strong analytical skills and experience in ITSM, focusing on optimizing service performance, escalation management, and vendor collaboration.
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Job Summary
This role partners closely with global teams to analyze, optimize, and govern IT service delivery processes within the Digital Workspace Services function.
The successful candidate will lead the optimization of ITSM processes including Incident, Request, Problem, Change, Knowledge, and Asset Management using tools like Freshservice.
Flowserve offers a variety of benefits alongside a competitive salary for this critical position supporting end-user services across their global environment.
Matching Summary
Match Score: 75
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Flowserve Corporation is seeking a Senior Business Analyst to enhance IT service delivery processes within their Digital Workspace Services team. The role requires strong analytical skills and experience in ITSM, focusing on optimizing service performance, escalation management, and vendor collaboration.
**
Salary
Not specified; Not specified; Competitive salary and variety of benefits offered
Skills & Requirements
Must-have
5+ years Business Analyst experience
Strong ITIL and IT service delivery knowledge
Hands-on Freshservice platform experience
Advanced Power BI reporting skills
Fluent English spoken and written
Nice-to-have
Spanish fluency required
Experience with SAP or Oracle ERP systems
Familiarity with manufacturing plant operations
Global managed service provider collaboration
IT Asset Management (ITAM) integration experience
Key Requirements
Bachelor's degree in Information Systems, Business, or Computer Science
5+ years experience in Business Analyst or ITSM-focused roles
ITIL, CBAP, PMP, or Service Management certifications preferred