Customer Service Admin

Agilent Technologies

United States
Base: $20.77 - $32.45ph; bonus/equity: eligibility...
Hybrid
High volume phone, chat, email
First contact resolution
Customer order placement
Support customers and teammates while collaborating with a global internal team in a fast-paced, diverse work environment

Job Summary

  • Support customers and teammates while collaborating with a global internal team in a fast-paced, diverse work environment.
  • Take responsibility for providing an exceptional customer service experience focused on first contact resolution.
  • This role follows a Hybrid work schedule, with up to 2 days working remotely and 3 days on site.

Matching Summary

Support customers and teammates while collaborating with a global internal team in a fast-paced, diverse work environment.

Salary

Base: $20.77 - $32.45/hr; Bonus/Equity: eligibility for bonus, stock; Benefits: eligibility for benefits

Skills & Requirements

Must-have

  • High volume phone, chat, email
  • First contact resolution
  • Customer order placement
  • Billing and invoice inquiries
  • Continuous Improvement mindset

Nice-to-have

  • Team focused work environment
  • Positive attitude
  • Strong interpersonal skills
  • Adaptable to business needs

Key Requirements

  • 2+ years customer service experience
  • Associate/bachelor’s degree or equivalent experience
  • Proficient in Microsoft suite
  • SAP/CRM experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter