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The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure efficient outcomes and strong customer experiences with nbn services. Ideal candidates should possess telecommunications knowledge and operational experience, with a focus on communication and stakeholder engagement.
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Job Summary
The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
The position offers equal employment opportunities, great training, and true flexible working arrangements within an inclusive workplace.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure efficient outcomes and strong customer experiences with nbn services. Ideal candidates should possess telecommunications knowledge and operational experience, with a focus on communication and stakeholder engagement.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication skills
Organisational skills
Continuous improvement mindset
Strong decision-making within processes
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment