As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
Job Summary
As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
Your day could see you answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handle upsell.
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration, Impact, Passion, Transparency.
Matching Summary
As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
Skills & Requirements
Must-have
Product/Technical Support Agent
Consumer electronics troubleshooting
Handle upsell
Professional telephone skills
Gather and record customer information
Utilize knowledge base system
Work effectively with windows-based computer systems
Nice-to-have
Attention to detail
Problem solving and critical thinking
Great multi-tasking skills
Prioritize and effectively manage time
Positive attitude and excellent interpersonal skills
Good judgment and independent decision making
Demonstrate initiative and interest in self-development
Key Requirements
2+ years technical inbound call center experience
Problem solving and critical thinking skills
Great multi-tasking skills
Flexible work schedule- Candidates must be available to work weekend shifts