After Sales Technical Support & Training Instructor - Baoli Emea

Baoli EMEA

Lainate, Italy
Fully remote
Technical issue resolution
Product support levels
Warranty case management
This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio

Job Summary

  • This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.
  • In this position you have the chance to have a real impact on customer satisfaction, to implement your ideas, to personally grow and to jointly shape the future of Baoli EMEA.
  • Baoli EMEA is a growing organization in a very dynamic market, offering possibilities for regular remote work, attractive compensations & employee benefits, and chances to learn new professional skills.

Matching Summary

This position will actively support our international sales & service network in solving their technical issues, increasing the network's product support levels, and safeguarding serviceability and quality of our truck portfolio.

Skills & Requirements

Must-have

  • Technical issue resolution
  • Product support levels
  • Warranty case management
  • Field action coordination
  • After sales quality management
  • Network enablement
  • Process development

Nice-to-have

  • Hands-on mentality
  • Open and friendly working environment
  • Personal growth opportunities
  • Proactive and solution-driven

Key Requirements

  • Certified technician or engineering degree
  • Experience in customer service
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter