Customer Service Representative - Footscray

CBA (Commonwealth Bank)

Footscray, VIC, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Footscray Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs.
  • We’re interested in hearing from people who have experience in delivering exceptional customer service ideally in financial services, retail or hospitality.

Matching Summary

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective problem solutions

Nice-to-have

  • Financial services experience
  • Retail or hospitality experience
  • Articulate financial terms clearly
  • Genuine interest in career growth

Key Requirements

  • Experience in financial services
  • Experience in retail
  • Experience in hospitality
  • Excellent communication skills
  • Ability to ask questions
  • Ability to find solutions
  • Ability to act with integrity
  • Ability to place customer at centre
  • Ability to work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter