Workforce Management Real Time Analyst

Banner Medical Group

Remote, US
Base: $22.06 - $33.10 ph; bonus/equity: not specif...
Fully remote
Two years' experience in contact center environment
High proficiency with excel data analysis
Ability to troubleshoot staffing gaps in real time
Banner Medical Group is seeking a fully remote Workforce Management Real-Time Analyst to manage staffing and performance in their contact center operations. The role requires strong analytical skills to address staffing gaps and optimize productivity in a fast-paced environment

Job Summary

  • This role is responsible for managing the intraday contact center performance for a network of approximately 2,000 agents.
  • The position requires providing real-time suggestions to leadership by analyzing trends and addressing immediate staffing deficiencies.
  • Banner Health offers a remote work environment with equipment provided and a designated area required for the employee.

Matching Summary

Match Score: 80

Banner Medical Group is seeking a fully remote Workforce Management Real-Time Analyst to manage staffing and performance in their contact center operations. The role requires strong analytical skills to address staffing gaps and optimize productivity in a fast-paced environment.

Salary

Base: $22.06 - $33.10 per hour; Bonus/Equity: Not specified; Benefits: Total rewards package included

Skills & Requirements

Must-have

  • Two years' experience in contact center environment
  • High proficiency with Excel data analysis
  • Ability to troubleshoot staffing gaps in real time

Nice-to-have

  • Strategic allocation of people and resources
  • Experience navigating ever-changing environments
  • Strong relationship building skills with leadership

Key Requirements

  • High school or equivalent education
  • Two years' contact center experience
  • High proficiency with Excel

Work Rights

Not specified

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