Principal Product Manager - Technical, Amazon Customer Service
Amazon
Seattle, WA, US
On-site
Extensive background in tech product management
Demonstrated leadership of high-impact platform initiatives
Fluency with analytics and measurement frameworks
The role involves owning a solution that serves as the single source of truth for all Customer Service policies across Amazon Stores
Job Summary
The role involves owning a solution that serves as the single source of truth for all Customer Service policies across Amazon Stores.
Candidates must possess the ability to synthesize complex operational pain points and craft product vision and roadmaps for highly matrixed organizations.
This position requires rapid learning in new domain areas and deep understanding of integration between systems to drive large-scale organizational impact.
Matching Summary
The role involves owning a solution that serves as the single source of truth for all Customer Service policies across Amazon Stores.
Skills & Requirements
Must-have
extensive background in tech product management
demonstrated leadership of high-impact platform initiatives
fluency with analytics and measurement frameworks
experience building and launching products at scale
Nice-to-have
ability to synthesize complex operational pain points
strong bias to get things done
energized by failing fast and learning
impeccable ability to communicate verbally and in writing