Forecasting And Planning Analyst

Amex GBT

Bangalore, India
Short-term and long-term forecasting
Call center forecasting models
Staff plan review process
The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry

Job Summary

  • The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.
  • This role will be responsible for the long-term and short-term forecasting, planning, and review coordination across a diverse grouping of accounts.
  • Amex GBT offers flexible benefits tailored to each country, travel perks, and access to over 20,000 courses on their learning platform.

Matching Summary

The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.

Skills & Requirements

Must-have

  • short-term and long-term forecasting
  • call center forecasting models
  • staff plan review process
  • contact volume and AHT forecast
  • Anaplan and Excel models

Nice-to-have

  • innovative enterprise forecasting system
  • collaborative culture
  • flexible benefits
  • travel perks
  • learning platform access

Key Requirements

  • 2 or more years of forecasting and/or planning experience
  • Minimum of 2 years call centre experience
  • Minimum 18 months resource planning experience
  • Bachelor's degree or equivalent experience, or 6 years of related workload management experience
  • Database management skills

Work Rights

Not specified

Tailored Resume

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