Workforce Management Analyst (inside Sales) (hybrid-acton, Ma)

Insulet

Acton, MA, US
Base: $98,700.00 - $148,050.00; bonus/equity: elig...
Hybrid
8+ years workforce management experience
Advanced excel analytics proficiency
Call center forecasting and scheduling
The role is responsible for building and optimizing forecasting, capacity planning, and performance analytics to support an Inside Sales organization

Job Summary

  • The role is responsible for building and optimizing forecasting, capacity planning, and performance analytics to support an Inside Sales organization.
  • Candidates must lead the design of complex forecasting models and manage real-time monitoring to protect service outcomes.
  • The position offers a comprehensive benefits package including medical, dental, vision insurance, and a 401(k) with company match.

Matching Summary

The role is responsible for building and optimizing forecasting, capacity planning, and performance analytics to support an Inside Sales organization.

Salary

Base: $98,700.00 - $148,050.00; Bonus/Equity: Eligible for incentive compensation; Benefits: Medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 8+ years workforce management experience
  • Advanced Excel analytics proficiency
  • Call center forecasting and scheduling
  • Real-time intraday operations management
  • Data visualization tools like Power BI

Nice-to-have

  • Experience with Assembled or NICE IEX
  • Familiarity with Salesforce or Amazon Connect
  • Strong stakeholder management skills
  • Ability to influence without authority
  • Creative problem solving in fast-paced environments

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 8 years in Workforce Management
  • Advanced proficiency in Excel as an analytics tool

Work Rights

Not specified

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