Reservation (core) Agent

Four Seasons Hotels Ltd

Silicon Valley, California, USA
Base: $27.31ph; bonus/equity: not specified; benef...
Warm and professional phone polish
Assist with room reservations
Manage all incoming calls
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards

Job Summary

  • Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards.
  • Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden.
  • Competitive Wage Wage - $27.31/hour, Medical, dental, and vision insurance, 401k participation with a company matching program.

Matching Summary

Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards.

Salary

Base: $27.31/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision insurance, Holiday, vacation, and sick pay, 401k participation with a company matching program, Complimentary stays, Free employee meals, Complimentary dry cleaning, Free employee parking

Skills & Requirements

Must-have

  • warm and professional phone polish
  • assist with room reservations
  • manage all incoming calls
  • capture sales from incoming calls
  • utilize sales toolbox
  • review guest reservations and profiles daily
  • monitor incoming chat messages
  • anticipate guest needs
  • respond urgently to guest concerns

Nice-to-have

  • passion for service and hospitality
  • create amazing experiences for guests
  • genuine heart
  • recognizing a familiar face
  • welcoming a new one
  • treat everyone as we wish to be treated

Key Requirements

  • experienced customer service professional
  • excellent phone skills
  • ability to multitask
  • basic computer system skills
  • reading, writing and oral proficiency in English
  • flexible schedule to include weekends, holidays and nights
  • provide work authorization document

Work Rights

Must provide work authorization document

Tailored Resume

Cover Letter