Customer Service Representative

WILBERT INC

Harrisburg, NC, United States
Onsite
Handle customer complaints and queries
Maintain high professionalism
Schedule and implement order changes
Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries

Job Summary

  • Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way.
  • We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Matching Summary

Responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Skills & Requirements

Must-have

  • handle customer complaints and queries
  • maintain high professionalism
  • schedule and implement order changes
  • review product returns for quality
  • strong written communication skills
  • strong verbal communication skills
  • strong phone contact handling skills

Nice-to-have

  • positive rapport with customers
  • present organization in best light
  • diverse learning opportunities
  • empowered to be their best

Key Requirements

  • Associate degree or equivalent
  • 2-3 years Customer Service experience
  • Tier-1 Automotive supplier experience
  • Proficiency in office systems software
  • Ability to calculate figures and amounts
  • Proficient data mining capabilities
  • Strong problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter