Stipend available based on contracted hours; hours...
Hybrid
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Customer service experience with empathetic approach
The Case Management Intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity
Job Summary
The Case Management Intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity.
Responsibilities include triaging calls and emails, providing appropriate referrals for medical care and housing, and maintaining records in an online case management system.
The position offers a stipend based on contracted hours ranging from 10 to 40 hours per week with a possibility of some remote work.
Matching Summary
The Case Management Intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity.
Salary
Stipend available based on contracted hours; Hours: 10-40 per week; Remote work not guaranteed
Skills & Requirements
Must-have
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Customer service experience with empathetic approach
Nice-to-have
Experience working with students in distress
Knowledge of community systems navigation
Willingness to work independently and collaboratively
Key Requirements
Current Penn State employee or student status preferred for internal application
External applicants must complete standard online application process
No specific degree level required (undergraduate or graduate)