Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
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3 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
** Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role emphasizes customer service, problem-solving, and collaboration in a fully remote work environment. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working in a 24/7 global shift pattern.
  • Candidates must possess basic knowledge of Object Oriented Programming languages and the ability to analyze log files to diagnose business-critical issues.
  • Workday offers flexible work schedules requiring at least 50% time in-office per quarter, along with opportunities for professional growth and mentorship.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role emphasizes customer service, problem-solving, and collaboration in a fully remote work environment. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with API clients like Postman or SoapUI

Nice-to-have

  • Demonstrable ability to support HCM or Talent solutions
  • Previous experience with SOAP, WSDL, XML integrations
  • Experience with health monitoring tools
  • Resilience when faced with tight resolution timeframes
  • Creative approach and eagerness to learn

Key Requirements

  • 3 years experience with SaaS Enterprise software (P3 level)
  • 2 years experience with SaaS Enterprise software (P2 level)
  • Confident communicator collaborating with business users
  • Support or implement HCM, Talent Acquisition solutions

Work Rights

Not specified

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