Customer Care Specialist I - Business

Hargray Communications Group Inc

Phoenix, AZ, US
On-site
End-to-end customer support
Trusted advisor
Upsell and cross-sell opportunities
Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers

Job Summary

  • Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers.
  • Deliver high-quality support to business customers by resolving inquiries, escalations, and billing issues accurately and efficiently.
  • Meet or exceed performance metrics, including revenue generation, conversion rates, customer satisfaction, and resolution time.

Matching Summary

Under general supervision and direction, the Business Care Specialist I serves as a consultative sales and service expert for business customers.

Skills & Requirements

Must-have

  • end-to-end customer support
  • trusted advisor
  • upsell and cross-sell opportunities
  • customer-first and sales-driven environment

Nice-to-have

  • respect for communities
  • health and wellness focus
  • excellent work/life balance
  • open and inclusive workplace

Key Requirements

  • High school diploma or equivalent
  • 1-2 years of customer service or call center experience
  • Experience supporting business-level (B2B) customers, preferred
  • Proficiency with CRM and billing systems, including Salesforce and ACP
  • Ability to calculate figures and amounts such as discounts, prorations, and percentages
  • Ability to read and comprehend simple instructions and short correspondence
  • Ability to apply common sense understanding to carry out instructions
  • Ability to multi-task in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter