This position plays a critical role in delivering highly effective and secure service desk and desktop services to the organization’s users
Job Summary
This position plays a critical role in delivering highly effective and secure service desk and desktop services to the organization’s users.
The successful candidate will be a highly motivated individual with a proven track record of delivering end-user computing services by driving service excellence and continuous service improvement.
The selected candidate will be eligible for company benefits including Medical, Dental, Vision, Paid Time Off (PTO), and Free Parking.
Matching Summary
This position plays a critical role in delivering highly effective and secure service desk and desktop services to the organization’s users.
Skills & Requirements
Must-have
Service excellence and continuous improvement
ITIL processes
End-user computing standards
Asset management tools
Vendor relationship management
Nice-to-have
Fast-moving, collaborative, and innovative environments
Strong leadership and commitment
Positive team environment
Key Requirements
College degree or equivalent experience
Minimum 5 years of experience in managing end-user computing services
Experience in implementing ITIL best practices
In-depth knowledge of Windows desktops, mobile device management, printer platforms, IT procurement and asset management