Sr Manager Tq - Th

Concentrix

Bangkok, Thailand
Client voc management
Data analysis and reporting
Client and stakeholder management
Responsible for managing a team of QMs & Training Managers and conducting front-end client meetings and reviews

Job Summary

  • Responsible for managing a team of QMs & Training Managers and conducting front-end client meetings and reviews.
  • Ensure Top 2 boxes on Client VOC through data analysis, report generation, and stakeholder management.
  • Drive CNX digital training strategy and focus on the speed to readiness of new hires.

Matching Summary

Responsible for managing a team of QMs & Training Managers and conducting front-end client meetings and reviews.

Skills & Requirements

Must-have

  • Client VOC management
  • Data analysis and reporting
  • Client and stakeholder management
  • Driving improvement initiatives
  • Ensuring policy compliance
  • Digital training strategy

Nice-to-have

  • Focus on positive customer experience
  • Speed to readiness of new hires

Key Requirements

  • Management experience
  • Client interaction experience
  • Data analysis skills
  • Compliance adherence

Work Rights

Not specified

Tailored Resume

Cover Letter