Deliver advanced Tier 2 technical support, acting as a senior escalation point for complex and high-impact issues across Windows, macOS, and Linux platforms
Job Summary
Deliver advanced Tier 2 technical support, acting as a senior escalation point for complex and high-impact issues across Windows, macOS, and Linux platforms.
Collaborate closely with Client Platform Engineering, Global IT, and Security teams to align standards, automate processes, and improve endpoint performance.
Champion IT Service Management (ITSM) best practices to improve consistency, efficiency, and service quality across incident, request, and problem management processes.
Matching Summary
Deliver advanced Tier 2 technical support, acting as a senior escalation point for complex and high-impact issues across Windows, macOS, and Linux platforms.
Skills & Requirements
Must-have
advanced Tier 2 technical support
Windows, macOS, and Linux platforms
automation (PowerShell, Bash, Python)
Intune, JAMF Pro, Active Directory
Microsoft 365 support
Nice-to-have
redefining employee experience
inspiring digital experiences
raising the bar for service excellence
automation and scripting interest
operational efficiency through tooling
Key Requirements
Experience with enterprise systems like Intune, JAMF Pro, Active Directory, and Microsoft 365
Experience with automation scripting languages (PowerShell, Bash, Python)