Hybrid (minimum of three days in the office per week)
Dashboard and report building
Incident escalation and root cause analysis
Team inbox management
Western Union Digital is seeking a Specialist in Business Analysis based in Pune, India, to support performance reporting and incident management for their APN Product. The role requires strong interpersonal and analytical skills, with an emphasis on collaboration in a fast-paced environment
Job Summary
Western Union Digital is the new Customer Focused, Online and Mobile division of Western Union, seeking an APN Specialist to work with dashboards and build reports for key stakeholders on APN Product performance.
The role involves escalating incidents, assisting in troubleshooting, collecting root cause analysis reports, and managing the team inbox as the first point of contact for all requests and inquiries.
The company offers competitive global pay and benefits, unparalleled experience in advanced compliance teams, and opportunities for career growth within a diverse, global team.
Matching Summary
Match Score: 85
Western Union Digital is seeking a Specialist in Business Analysis based in Pune, India, to support performance reporting and incident management for their APN Product. The role requires strong interpersonal and analytical skills, with an emphasis on collaboration in a fast-paced environment.
Skills & Requirements
Must-have
dashboard and report building
incident escalation and root cause analysis
team inbox management
first point of contact for requests
Nice-to-have
passionate about preventing money laundering
highly energized and fast-paced environment
building relationships across all levels
Key Requirements
Bachelor’s degree in business administration, finance or related discipline
Proficient use MS Office suite
Experience with prioritizing and resource coordination
Strong oral and written communication skills (English)