Senior Services Engagement Director

Genesys

Toronto, Ontario, Canada
Base: $149,000.00 - $192,800.00; bonus/equity: eli...
Fully remote
Professional services sales in saas
Enterprise account management experience
Ccaas or cx market background
This role drives the growth of Professional Services by owning services-led revenue across strategic enterprise accounts

Job Summary

  • This role drives the growth of Professional Services by owning services-led revenue across strategic enterprise accounts.
  • The position requires influencing large enterprises to adopt and optimize Genesys Cloud for improved customer engagement and operational efficiency.
  • Benefits include comprehensive health coverage, generous paid time off, and an employer-matched retirement savings program.

Matching Summary

This role drives the growth of Professional Services by owning services-led revenue across strategic enterprise accounts.

Salary

Base: $149,000.00 - $192,800.00; Bonus/Equity: Eligible for commission or performance-based bonus; Benefits: Comprehensive extended group health coverage, RRSP matching, parental leave top-up

Skills & Requirements

Must-have

  • Professional Services sales in SaaS
  • Enterprise account management experience
  • CCaaS or CX market background
  • Cloud migration and modernization expertise
  • Multi-stakeholder deal closure skills

Nice-to-have

  • AI governance and automation knowledge
  • Strong relationships with Canadian telecoms
  • Experience with financial institutions
  • Cross-functional team influence capabilities
  • Data-driven customer engagement models

Key Requirements

  • 5 to 7+ years of SaaS or cloud sales experience
  • Proven track record closing complex services engagements
  • Established relationships within major Canadian telecommunications providers
  • Deep understanding of Professional Services value realization

Work Rights

Not specified

Tailored Resume

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