Functional Lead

ServiceStream

Melbourne, VIC, Australia
Hybrid
Servicenow fsm expertise
Oracle fsm expertise
Custom field solutions
You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards

Job Summary

  • You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards.
  • Your influence will guide and support teams, directly impacting platform success.
  • This permanent, full-time position offers in-office collaboration at our Melbourne headquarters plus flexible hybrid work.

Matching Summary

You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards.

Skills & Requirements

Must-have

  • ServiceNow FSM expertise
  • Oracle FSM expertise
  • custom field solutions
  • integration knowledge (APIs, sFTP)
  • end-to-end field processes ownership
  • incident triage and root-cause analysis

Nice-to-have

  • driving innovation and best practices
  • mentoring analysts and delivery teams
  • stakeholder expectation management
  • fostering excellent customer service
  • influencing senior leaders
  • experience in Defence, Telco, Transport, Utilities

Key Requirements

  • 10+ years in FSM application support
  • Functional Lead and Product Management experience
  • Australian Citizen required
  • Degree in IT, engineering, or business
  • Agile or project management certifications preferred

Work Rights

Must be an Australian Citizen

Tailored Resume

Cover Letter