Client Relations Supervisor

Adroit Advanced Technologies, Inc.

Houston, United States
Not specified; not specified; not specified
Oversee routing team operations
Manage client accounts and satisfaction
Train new employees on policies
The role involves overseeing the routing team by reviewing ride requests and de-escalating client issues

Job Summary

  • The role involves overseeing the routing team by reviewing ride requests and de-escalating client issues.
  • Candidates will actively engage with customers to ensure satisfaction while planning optimal weekly routing schedules.
  • The company is a mission-driven technology firm focused on transforming the future of student transportation.

Matching Summary

The role involves overseeing the routing team by reviewing ride requests and de-escalating client issues.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Oversee routing team operations
  • Manage client accounts and satisfaction
  • Train new employees on policies
  • Monitor Slack channels for issues
  • Coordinate weekly routing schedules

Nice-to-have

  • Collaborate with C-suites and product teams
  • Provide strategic input to address challenges
  • Passionate and mission-driven mindset
  • Ability to de-escalate client issues
  • Organized and detail-oriented communicator

Key Requirements

  • Strong organizational skills
  • Professional communication abilities
  • Experience in customer service or supervision

Work Rights

Not specified

Tailored Resume

Cover Letter