As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
You will greet each customer, understand their enquiry, and guide them to the appropriate channel while building personal connections to enhance their experience.
CommBank supports Aboriginal and/or Torres Strait Islander Peoples through a dedicated community and Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Professional and approachable demeanour
Ability to manage customer expectations
Knowledge of digital banking technology
Nice-to-have
Genuine interest in financial wellbeing
Building personal customer connections
Experience in retail or hospitality
Career growth within banking
Indigenous community support involvement
Key Requirements
Proven customer service experience
Experience in financial services, retail, or hospitality