Tech/systems Support Analyst

IQVIA

Taguig City, Philippines
Technical assistance and resources
Clarify and define requirements
Resolve routine problems
Processes and provides first level support for technical assistance and resources from internal and/or external customers

Job Summary

  • Processes and provides first level support for technical assistance and resources from internal and/or external customers.
  • Communicates with end users to clarify and define requirements.
  • Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.

Matching Summary

Processes and provides first level support for technical assistance and resources from internal and/or external customers.

Skills & Requirements

Must-have

  • technical assistance and resources
  • clarify and define requirements
  • resolve routine problems
  • maintain call information in database

Nice-to-have

  • customer service role experience
  • analysis and information gathering

Key Requirements

  • Associate's Degree Computer Science or equivalent
  • One (1) years related experience or training
  • Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment

Work Rights

Not specified

Tailored Resume

Cover Letter