WE-PLUS PTE. LTD. is seeking a Regional Omni-Retail System Support Analyst to ensure the optimal operation of their omni-channel retail systems across the Asia Pacific region. The role involves technical support, system optimization, and collaboration with regional retail teams and external vendors
Job Summary
This regional role supports over 1690 POS terminals across more than 14 beauty brands in over 10 APAC markets.
The incumbent acts as the primary L2 support contact for omni-retail solutions, coordinating with vendors and cross-functional teams.
Candidates must possess strong technical skills in POS and CRM systems combined with a deep understanding of retail operations.
Matching Summary
Match Score: 85
WE-PLUS PTE. LTD. is seeking a Regional Omni-Retail System Support Analyst to ensure the optimal operation of their omni-channel retail systems across the Asia Pacific region. The role involves technical support, system optimization, and collaboration with regional retail teams and external vendors.
Skills & Requirements
Must-have
2nd level support of Omni Retail Systems
POS, MS SQL, Power BI, Web Services
CRM data Integration experience
Omni-Channel environment operational support
Troubleshoot system issues to minimize downtime
Nice-to-have
Strong business background in Retail industry
Good command of Mandarin language
Willingness to travel within APAC region
Experience with external vendor coordination
Proactive and pragmatic problem-solving style
Key Requirements
Bachelor's degree in IT, CS, or Business Administration
Minimum 2 years experience in retail systems support