Workday is seeking a Senior Production Readiness Manager to join their fully remote team in India. The role involves ensuring successful performance testing and deployment for large customers, requiring strong technical expertise, project management skills, and excellent customer relations
Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This proactive team guides strategic customers through pre-deployment performance testing and business-critical activities in production to maximize product performance.
Candidates must possess a BS or MS in a Technical Degree or equivalent experience along with 7+ years of technical support and 5+ years in customer support.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager to join their fully remote team in India. The role involves ensuring successful performance testing and deployment for large customers, requiring strong technical expertise, project management skills, and excellent customer relations.
Skills & Requirements
Must-have
7+ years technical support experience
5+ years customer support or consulting
ERP system performance knowledge
Workday product architecture understanding
Senior leadership engagement skills
Nice-to-have
Crisis management experience
HR Time Tracking Financials Payroll apps
Ability to thrive with ambiguity
Strong storytelling of complex architecture
Self-driven learning capability
Key Requirements
BS or MS in Technical Degree
7+ years technical support experience
5+ years ERP system performance experience
APJ shift availability (6:30am to 3:30pm India time)