Administrateur Itsm F/h

Eiffage

Saint-Ouen-sur-Seine, France
Not specified; pyrticipytory remuneration on 13 mo...
Not specified
Itsm tool administration
Itil framework expertise
Sql database skills
Eiffage is seeking an ITSM Administrator to manage and optimize their IT Service Management tools and processes. The ideal candidate will have experience in IT systems administration and proficiency in major ITSM tools, contributing to the quality of services provided to end users

Job Summary

  • The role involves administering ITSM tools including back-office, front-office portals, and knowledge bases while optimizing associated processes.
  • Candidates must possess 3 to 5 years of experience in IT service management or system administration with a degree at the Bac+3 to Bac+5 level.
  • The position offers a full-time permanent contract with benefits including 100% public transport coverage, meal vouchers, and employee stock ownership.

Matching Summary

Match Score: 85

Eiffage is seeking an ITSM Administrator to manage and optimize their IT Service Management tools and processes. The ideal candidate will have experience in IT systems administration and proficiency in major ITSM tools, contributing to the quality of services provided to end users.

Salary

Not specified; Participatory remuneration on 13 months; Vacation bonus and profit sharing included

Skills & Requirements

Must-have

  • ITSM tool administration
  • ITIL framework expertise
  • SQL database skills
  • Incident and problem management
  • KPI reporting and analysis

Nice-to-have

  • ServiceNow or EasyVista certification
  • Strong pedagogical communication skills
  • Proactive problem-solving attitude
  • Adaptability to technological changes

Key Requirements

  • Bac+3 to Bac+5 degree in IT
  • 3 to 5 years of relevant experience
  • Certifications in ITSM tools are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter