Functional Lead

ServiceStream

Melbourne, VIC, Australia
Hybrid
Servicenow fsm expertise
Oracle fsm expertise
Custom field solutions
You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards

Job Summary

  • You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards.
  • As the go-to expert, you’ll mentor teams, improve performance, and keep our platform running at its best.
  • This permanent, full-time position offers in-office collaboration at our Melbourne headquarters plus flexible hybrid work.

Matching Summary

You'll roll up your sleeves as the FSM expert, leading innovation, solving real-world challenges, and setting high standards.

Skills & Requirements

Must-have

  • ServiceNow FSM expertise
  • Oracle FSM expertise
  • custom field solutions
  • API and sFTP integrations
  • error handling
  • functional ownership of end-to-end field processes
  • incident triage and root-cause analysis

Nice-to-have

  • driving innovation and best practice
  • influencing senior leaders
  • fostering excellent customer service
  • working alongside technical leads
  • experience in Defence, Telco, Transport, or Utilities

Key Requirements

  • 10+ years in FSM application support, Functional Lead, and Product Management
  • Australian Citizen
  • Degree in IT, engineering, business, or equivalent experience
  • Advanced certifications in Agile, project management, or relevant technical domains (preferred)

Work Rights

Australian Citizen required

Tailored Resume

Cover Letter