The Technical Support Associate provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and e-mail while maintaining compliance with medical device post-market surveillance regulations
Job Summary
The Technical Support Associate provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and e-mail while maintaining compliance with medical device post-market surveillance regulations.
The role involves documenting complaints and inquiries, troubleshooting customer issues, and communicating investigation conclusions to customers within target timelines.
The position requires developing and maintaining expertise in product specialties and supporting customers across different market time zones.
Matching Summary
The Technical Support Associate provides first line technical support to end users, distributors, and commercial teams via phone, web-based tools, and e-mail while maintaining compliance with medical device post-market surveillance regulations.
Skills & Requirements
Must-have
First line technical support
Complaint documentation and management
Troubleshooting customer complaints
Compliance with medical device regulations
Fluency in Hindi language
Proficient in MS Word, PowerPoint, Excel, Outlook
Nice-to-have
Strong written and verbal communication skills
Problem-solving and critical thinking
Technical writing understanding
Ability to work remotely if required
Process improvement identification
Key Requirements
3rd Level Certificate, Diploma or Degree in relevant discipline
Minimum 1-year experience in medical/clinical or customer support role
Fluency in Hindi language
Experience in medical or clinical environment
Ability to provide excellent customer experience with technical complaints