Associate Technical Support Engineer - Windows & Z/os

Rocket Mortgage

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Windows operating system support
Z/os mainframe basics
Incident and problem management
** Rocket Mortgage is seeking an Associate Technical Support Engineer to assist customers with the installation, configuration, and troubleshooting of Rocket Software products. The ideal candidate will have a background in technical support, familiarity with various operating systems, and experience in customer service. **

Job Summary

  • The Associate Technical Support Engineer assists customers with the installation, setup, configuration, and functionality of Rocket Software products.
  • Engineers troubleshoot reported symptoms to resolve issues directly or guide the development team toward permanent solutions.
  • The role requires availability for after-hours, weekend, and holiday work to support customer needs.

Matching Summary

Match Score: 75

** Rocket Mortgage is seeking an Associate Technical Support Engineer to assist customers with the installation, configuration, and troubleshooting of Rocket Software products. The ideal candidate will have a background in technical support, familiarity with various operating systems, and experience in customer service. **

Skills & Requirements

Must-have

  • Windows operating system support
  • z/OS mainframe basics
  • Incident and problem management
  • Customer-facing technical support
  • Application deployment logs analysis

Nice-to-have

  • Java or Python programming skills
  • Cloud computing fundamentals
  • ETL and BI tool knowledge
  • Oracle or SQL Server database experience
  • Linux operating system familiarity

Key Requirements

  • 2+ years of technical engineering support experience
  • Bachelor of Science degree preferred
  • Experience dealing with customers in a support capacity

Work Rights

Not specified

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